Analyst · Dental Practice A

Your practice business analyst

The CFO watches the money. The analyst watches how the practice runs — chairs, schedules, patients, payers.

This week

What the analyst noticed

Three findings pulled from this week's Dentrix data. Each one names the dollars and the single action.

Finding 1

Tuesdays run at 64% chair use while Thursdays are full.

~$3,800 / mo
Action · Rebalance one assistant shift from Tuesday to Thursday.
Finding 2

Hygiene rebooks 92% of patients before they leave the chair.

Protects ~$18K / mo of recurring revenue
Action · Keep the pre-appoint script — do not change checkout flow.
Finding 3

Crown cases presented same-day accept at 81% vs 52% later.

~$6,100 / mo
Action · Move all crown presentations to the same visit as the exam.
Production

What each provider produced

Trailing 12 months by category, plus per-provider days and production per day.

JanFebMarAprMayJunJulAugSepOctNovDec
Hygiene
Restorative
Crowns & bridges
Implants
Other
ProviderRoleDays / moProduction / dayTrend
Dr. AOwner · GP16$4,700
+4% over 6 mo
Hygiene team (2 RDH)Hygiene36$1,180
steady
Schedule & chairs

Where the time is going

Chair utilization by day and time, no-show trend, and the dollar value of empty chair time.

Chair use · Mon–Fri × time of day
MonTueWedThuFri
Morning
95%
62%
94%
98%
90%
Midday
98%
66%
96%
100%
92%
Afternoon
92%
64%
90%
97%
85%
No-show rate · last 6 months
healthy 5%JulAugSepOctNovDec
Empty chair time
$3,800 / mo

Production lost to unfilled chair time, at each provider's average production per day.

Patients

Who accepts, completes, and comes back

Case acceptance funnel in dollars, 18-month retention, and recall rebooking rate.

Case acceptance
68%
Presented $$148,000
Accepted $$100,640
Gap to previous step · $47,360
Completed $$92,000
Gap to previous step · $8,640
Unaccepted dollars this month · $47,360
18-month retention
74%
0m6m12m18m

Share of a new-patient cohort still active 18 months later.

Recall rebooking rate
Main92%

Share of hygiene patients who leave with their next appointment already booked. Healthy is 90%+.

Marketing & payers

What brings patients in — and who pays what

Channel ROI and payer economics side by side.

New patients by channel
ChannelSpend / moNew pts / moCost / patient1-yr valueVerdict
Word of mouth
16 patients / mo at $0 cost — your best channel.
16$21,600Free
Google (search + profile)
Cost per patient inside the healthy $100–$200 band.
$1,4009$156$12,150Healthy
Local directory listing
Cheap, steady, keep it.
$3505$70$6,750Healthy
Payer mix · produced vs allowed
Fee-for-serviceWrite-off 0%
Produced
$720,000
Allowed
$720,000
PPO AWrite-off 22%
Produced
$380,000
Allowed
$296,400
PPO BWrite-off 25%
Produced
$220,000
Allowed
$165,000
MedicaidWrite-off 45%
Produced
$40,000
Allowed
$22,000

Medicaid writes off 45¢ of every dollar produced — worth reviewing whether to keep accepting new Medicaid patients.

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Production by month
Dollars
$29K$59K$88K$118KJan '69Feb '69Mar '69Apr '69May '69Jun '69Jul '69Aug '69Sep '69Oct '69Nov '69Dec '69

Illustrative demo data · Practice management fields sourced nightly from Dentrix in a live deployment.